Privacy Policy

We are Premium Trip Ltd, trading as "LuxWinAsia", a company registered in England and Wales under company number 17237318, with its registered office at 128 City Road, London, EC1V 2NX, United Kingdom. We are committed to protecting your privacy. For any question about this policy, contact us at contact@luxwinasia.com.

This policy explains how we collect, use, store and protect your personal data when you use www.luxwinasia.com (the "Site"), including entering competitions. By using the Site you agree to this policy. It should be read alongside our Terms & Conditions and Game Rules. This policy applies only to data collected through the Site. If you provide data to third-party services such as payment providers, please refer to their own privacy policies.

We may update this policy from time to time. Changes are posted on this page with an updated date. Continued use of the Site constitutes acceptance of the updated policy.

Information you provide: full name, email address, phone number, date of birth (for age verification), postal address (for winner correspondence), passport details (upon winning, for identity verification and travel arrangements), payment information (processed securely by third-party providers, we do not store full card details), your communications with us, and referral information if you use a "Refer a Friend" feature.

Information collected automatically: IP address, browser type and version, device type and identifiers, operating system, pages visited and navigation patterns, the site you arrived from, date and time stamps, and a unique reference number linked to your activity.

Information from third parties: limited billing verification data from our payment provider (such as name, email and billing address), and fraud-prevention data from specialist providers.

• Contract performance: to process entries, verify eligibility, manage your account, and administer prize draws and travel fulfilment.
• Legitimate interests: to manage and improve the Site, track usage, and detect or prevent fraud and abuse.
• Consent: to send newsletters or marketing where you have opted in. You can withdraw consent at any time.
• Legal obligations: to comply with applicable laws, including age verification and tax reporting.
• Referrals: if you provide someone else's email through a referral feature, we send a single referral message and do not use their email for other purposes unless they consent.

We do not sell, rent or trade your personal data. We may share it with trusted service providers, including: payment processors for secure payment handling, hosting and IT providers, email service providers, analytics providers, and travel partners (airlines and hotels) for prize fulfilment, sharing only what is necessary and only after the winner's confirmation. We may also disclose data to law enforcement or regulators where required by law, to professional advisers and insurers in connection with legal claims, and to a buyer in the event of a merger or sale of our business.

Your data is primarily stored within the United Kingdom and the EEA. Where data is transferred outside the UK/EEA, we use appropriate safeguards such as Standard Contractual Clauses, the UK International Data Transfer Agreement, or transfers to countries recognised as providing adequate protection.

• Account data: while your account is active and for 24 months after your last activity.
• Transaction and competition records: 7 years, in line with UK financial and tax rules.
• Winner identity verification data: 12 months after prize fulfilment, then deleted.
• Marketing preferences: until you withdraw consent.

After the applicable period, data is securely deleted or anonymised.

Under UK GDPR you have the right to access, rectify, erase, restrict or object to the processing of your data, the right to data portability, and the right to withdraw consent at any time. To exercise these rights, contact us at contact@luxwinasia.com. We will respond within 30 days.

We use cookies to make the Site work and to understand how it is used. We use essential cookies (required for the Site to function), analytics cookies (such as Google Analytics), advertising cookies (such as Google and Facebook), and payment provider cookies for secure transactions. You can manage or delete cookies through your browser settings, though disabling some may affect functionality.

Our services are strictly for individuals aged 18 or older. We do not knowingly collect data from anyone under 18, and we delete any such data promptly if discovered.

We use appropriate technical and organisational measures to protect your data, including encryption in transit, access controls, and restricted access on a need-to-know basis. No method of transmission over the internet is entirely secure, so we cannot guarantee absolute security.

If you have a complaint about how we handle your data, contact us first at contact@luxwinasia.com. If you remain unsatisfied, you may complain to the UK Information Commissioner's Office (ICO) at www.ico.org.uk.